FAQ of OUTTA
Q1: Are you a factory or a trading company?
We are integration of factory with over 20 years of experience in the industry and a customer-oriented sales team.
Q2: What are the main products of your company?
Our main products are smart toilets and smart toilet seats.
Q3: What about the cost of samples and shipping fee?
The sample cost and shipping fees will be refunded after customers place a bulk order.
Q4: Do you accept customized logos?
Yes, we can support customized logos even for one single sample.
Q5: What is the production lead time for sample and bulk orders?
Generally, the production lead time for samples is 15-20 days, and for bulk orders (1*40H container), it is 30-40 days.
Q6: What is your standard packaging?
Our standard packaging is made of 5-layer corrugated cardboard with a top and bottom cover style.
Q7: What are your payment terms?
Typically, our quotation is FOB NINGBO. A 30% deposit is required when placing the order, and the remaining 70% balance should be paid before shipment.
Q8: What after-sales services do you offer?
We offer a 2-year warranty for our products. In case of any after-sales issues, we will provide replacement parts. Additionally, we offer technical support from our technical team, installation video guides, 12-hour online customer service, and product white background images for e-commerce customers.
Q9: Do you support on-site factory inspections?
We warmly welcome customers to visit and inspect our factory in person.
Q10: Do you support quality inspections before shipment?
Yes, we have a dedicated quality control team that inspects product quality before shipment. Products will only be shipped after passing the quality checks.